Issued Patents 2017
Showing 1–22 of 22 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9813363 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, Jeffrey William Cordell | 2017-11-07 |
| 9805030 | Configuration for dynamically displaying language interpretation/translation modalities | Jeffrey William Cordell, Lindsay D'Penha | 2017-10-31 |
| 9800668 | Context aware transactions performed on integrated service platforms | Michael T. Mateer, Jesse Andersen | 2017-10-24 |
| 9749465 | Identifying recorded call data segments of interest | Jeffrey William Cordell, David Scheet | 2017-08-29 |
| 9699313 | Contact center call routing by agent attribute | Jeffrey William Cordell, Michelle L. Steinbeck | 2017-07-04 |
| 9680991 | Identifying recorded call data segments of interest | David Scheet, Jeffrey William Cordell | 2017-06-13 |
| 9652727 | Mobile care with a virtual queue | Michael T. Mateer, Jesse Andersen | 2017-05-16 |
| 9654627 | Electronic card delivery and communication channel integration | Kellan Stec | 2017-05-16 |
| 9635179 | Consumer care system | Michael T. Mateer, Jesse Andersen | 2017-04-25 |
| 9621720 | Providing data messaging support by intercepting and redirecting received short message service (SMS) messages | Adam Caldwell, Jeffrey William Cordell | 2017-04-11 |
| 9584990 | Short message service (SMS) response and interpretation application | Geetha Gopalakrishnan | 2017-02-28 |
| 9584660 | Method and apparatus of processing caller responses | David Scheet, Jeffrey William Cordell, Daniel E. Smith | 2017-02-28 |
| 9584664 | System, method, and computer readable medium for routing an agent to a preferred communications platform | Jeffrey William Cordell, Gregory Stuart Cardin | 2017-02-28 |
| 9577973 | Method and apparatus of providing live support service in a notification system | Jeffrey William Cordell | 2017-02-21 |
| 9571620 | Identifying recorded call data segments of interest | Jeffrey William Cordell, David Scheet | 2017-02-14 |
| 9553991 | User input driven short message service (SMS) applications | Kellan Stec, Geetha Gopalakrishnan | 2017-01-24 |
| 9553989 | Method and computer readable medium for geographic agent routing | Michael T. Mateer, Craig A. Webster | 2017-01-24 |
| 9549300 | Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service | Adam Caldwell, Jeffrey William Cordell | 2017-01-17 |
| 9549392 | Method and apparatus of providing a mobile phone notification service | Jennie Dawn Hanson, Jeffrey William Cordell | 2017-01-17 |
| 9544435 | System and method for real-time geographical call display of automatic call distributor calls | Michael Joseph Parmeley | 2017-01-10 |
| 9537993 | Identifying recorded call data segments of interest | David Scheet, Jeffrey William Cordell | 2017-01-03 |
| 9537959 | Context aware transactions performed on integrated service platforms | Michael T. Mateer, Jesse Andersen | 2017-01-03 |