Issued Patents 2017
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9787841 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2017-10-10 |
| 9781269 | Techniques for hybrid behavioral pairing in a contact center system | Vikash Khatri | 2017-10-03 |
| 9774740 | Techniques for benchmarking pairing strategies in a contact center system | — | 2017-09-26 |
| 9712676 | Techniques for benchmarking pairing strategies in a contact center system | — | 2017-07-18 |
| 9712679 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-07-18 |
| 9699314 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2017-07-04 |
| 9692898 | Techniques for benchmarking paring strategies in a contact center system | — | 2017-06-27 |
| 9686411 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2017-06-20 |
| 9680997 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-06-13 |
| 9654641 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2017-05-16 |