Issued Patents 2016
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9454761 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2016-09-27 |
| 9357073 | Method and system for routing messages and connecting users associated with live-connected content | Kenneth D. Tuchman, R. Giles Whiting, Henry D. Truong | 2016-05-31 |
| 9350865 | Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent | Anthony G. Shrader, William T. Cumberland | 2016-05-24 |
| 9336526 | Method for providing support using answer engine and dialog rules | Kenneth D. Tuchman, Henry D. Truong | 2016-05-10 |
| 9336687 | Method for providing learning courses via a service center supporting a variety of products | Gershwin Allson Lamont Exeter, Nancy Rush Vesey | 2016-05-10 |
| 9245287 | Method for providing support with associates anywhere and notifications | Jerry Gechter, James P. Kelly, Nathan E. Keeney | 2016-01-26 |