Issued Patents 2016
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9462127 | Matching using agent/caller sensitivity to performance | Ittai Kan, Akbar A. Merchant | 2016-10-04 |
| 9426296 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-08-23 |
| 9413894 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-08-09 |
| 9300802 | Techniques for behavioral pairing in a contact center system | — | 2016-03-29 |
| 9288326 | Systems and methods for routing a contact to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-03-15 |
| 9288325 | Systems and methods for routing callers to an agent in a contact center | Stuart J. Spottiswoode, Christopher W. Jones | 2016-03-15 |
| 9277055 | Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation | S. James P. Spottiswoode | 2016-03-01 |