Issued Patents 2011
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8023639 | Method and system determining the complexity of a telephonic communication received by a contact center | Kelly Conway, David Gustafson, Christopher Danson | 2011-09-20 |
| 7995717 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2011-08-09 |
| 7869586 | Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics | Kelly Conway, David Gustafson, Christopher Danson | 2011-01-11 |