Issued Patents 2011
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8055944 | Customization and reuse of logged agent activity during remote take over help session | Sinem Guven, Claudio Santos Pinhanez, Mark E. Podlaseck | 2011-11-08 |
| 7987275 | Method, apparatus and computer program product implementing a chat application proxy and a chat application wrapper in a chat system | Zon-Yin Shae, David D. Weck | 2011-07-26 |
| 7877284 | Method and system for developing an accurate skills inventory using data from delivery operations | Milton H. Hernandez, Prashant Pradhan | 2011-01-25 |