Issued Patents 2011
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8036348 | Sequential presentation of long instructions in an interactive voice response system | Philip Kortum | 2011-10-11 |
| 8005204 | Call routing system and method of using the same | Sarah Korth | 2011-08-23 |
| 7983412 | System and method for automating handling of slamming and cramming complaints | Kurt M. Joseph, Benjamin Knott, John M. Martin | 2011-07-19 |
| 7966176 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Michael Sabourin, Carl Potvin, Benjamin Knott, John M. Martin | 2011-06-21 |
| 7936861 | Announcement system and method of use | Benjamin Knott, Kurt M. Joseph, John M. Martin | 2011-05-03 |
| 7912201 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | John M. Martin, Hisao Chang | 2011-03-22 |
| 7907719 | Customer-centric interface and method of designing an interface | Gregory W. Liddell, John M. Martin, Theodore Pasquale | 2011-03-15 |
| 7877265 | System and method for automated customer feedback | Theodore Pasquale, Benjamin Knott | 2011-01-25 |
| 7870593 | DSL video service with storage | Bruce Edward Stuckman, Michael Grannan, Russell W. White, Benjamin Knott, David Patron | 2011-01-11 |
| 7864942 | System and method for routing calls | Benjamin Knott, Sarah Korth | 2011-01-04 |