Issued Patents 2004
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6804345 | Virtual contact center with flexible staffing control | Mark Jeffrey Foladare, Kathleen C. Fowler, Shelley B. Goldman, Shaoqing Q. Wang, Roy Philip Weber +1 more | 2004-10-12 |
| 6798876 | Method and apparatus for intelligent routing of incoming calls to representatives in a call center | — | 2004-09-28 |