Issued Patents 2003
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6563788 | Method and apparatus for call distribution and override with priority recognition and fairness timing routines | Dmitriy A. Torba, Dan Kikinis | 2003-05-13 |
| 6535492 | Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set | — | 2003-03-18 |