Issued Patents 2003
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6661889 | Methods and apparatus for multi-variable work assignment in a call center | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 2003-12-09 |
| 6633640 | Methods and apparatus for analysis of load-balanced multi-site call processing systems | Richard Alan Cohen, Robin H. Foster, Mila Maximets | 2003-10-14 |
| 6614903 | Methods and apparatus for service state-based processing of communications in a call center | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 2003-09-02 |
| 6563920 | Methods and apparatus for processing of communications in a call center based on variable rest period determinations | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews, John Z. Taylor | 2003-05-13 |
| 6535601 | Skill-value queuing in a call center | Robin H. Foster, Joylee E. Kohler, Eugene P. Mathews | 2003-03-18 |