Issued Patents 2002
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6449358 | Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call center | Nikolay Anisimov, Konstatin Kishinsky, Niolay Korolev, Gregory Pogossiants, Vadim Zyarko | 2002-09-10 |
| 6393015 | Method and apparatus for automatic network connection between a small business and a client | — | 2002-05-21 |
| 6389028 | Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication center | Oleg Bondarenko | 2002-05-14 |
| 6346952 | Method and apparatus for summarizing previous threads in a communication-center chat session | — | 2002-02-12 |