Issued Patents 2002
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6381640 | Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2002-04-30 |
| 6370508 | Interface engine for managing business processes within a multimedia communication-center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2002-04-09 |
| 6345305 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2002-02-05 |