Issued Patents 2002
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6405159 | Method for categorizing, describing and modeling types of system users | Jennifer M. Mauney | 2002-06-11 |
| 6389400 | System and methods for intelligent routing of customer requests using customer and agent models | Thomas Deelman, Jennifer M. Mauney | 2002-05-14 |